Every patient who calls deserves an answer
A working AI agent trained on your New Patient Care team's actual call flow. It handles enquiries the same way your team does — warmly, accurately, and around the clock.
0468 156 307 Call now to try the AI agent · Available 24/7New patient enquiries don't wait for business hours
Patients reaching out about fertility are often anxious, time-sensitive, and making one of the biggest decisions of their lives. When they call and nobody answers, they don't leave a voicemail — they move on.
After-hours silence
Evenings and weekends are when patients have time to think, research, and reach out. But staffing outside business hours has never been commercially viable for the volume of calls received.
Monday morning flood
Weekend enquiries pile up and hit the team all at once on Monday. Grade of service drops, hold times increase, and some patients never call back.
Cost conversations stall
Patients want to understand what they're in for financially before committing to a consultation. Without clear, immediate answers, they drop off the funnel before ever seeing a specialist.
Built from your New Patient Care team's actual call flow
This isn't a generic chatbot. We took the process your team follows every day and taught the AI to do it the same way.
"Welcome to IVF Australia. How can I help?"
The AI greets the patient warmly and listens to what they need — booking, information, costs, or just someone to talk to.
"Did you have a doctor in mind?"
Check existing records
Looks up the patient in Salesforce. If they're already in the system, confirms their details. If new, collects what's needed — name, DOB, email, partner details.
GP referral and Medicare rebate
Explains that a GP referral means both patient and partner get a Medicare rebate, reducing out-of-pocket costs. Offers to book an in-house GP telehealth appointment if they don't have a GP.
Book and confirm
Books the specialist appointment, sends a confirmation email with clinic details and the doctor's bio video, and closes warmly.
Built for the conversations your team has every day
New patient bookings
Matches patients to the right specialist based on their needs and location, checks availability, and books the appointment.
After-hours availability
Answers calls at 11pm on a Saturday the same way your team would at 10am on a Tuesday. No compromise on quality.
Cost transparency
Walks patients through consultation costs and Medicare rebates clearly. No ambiguity, no drop-off.
Sensitive conversations
Handles emotional topics with genuine warmth. Built-in guardrails prevent medical advice and escalate when a human is needed.
Clinical guardrails
Never gives medical advice or treatment recommendations. Always directs to a specialist for personalised guidance. Escalates mental health concerns immediately.
Salesforce integration
Looks up existing patients, creates new records, and captures structured notes — all within your existing Salesforce setup.
Start where it matters most, then grow
New patient enquiries
AI handles inbound calls for new patient bookings and information — after hours, weekends, and overflow during peak times.
- Sits inside RingCentral
- Writes to Salesforce
- Follows your NPC team's call flow
- Voice + chat + email
Existing patient support
Appointment rescheduling, basic lookups, and routine enquiries for patients already in the system.
- Connects to Clinic to Cloud / Gentu PMS
- Appointment management
- Patient record lookups
- Referral status checks
Full omnichannel
Same AI brain across every touchpoint — website chat, SMS follow-ups, email responses, and phone.
- Website chat widget
- SMS appointment reminders
- Email triage
- Multi-brand (IVF Australia, Melbourne IVF)
Ready to explore this further?
This sandbox is just the start. In production, it connects to your live Salesforce, RingCentral, and patient systems.
Talk to Our Team